Member Services Trainer-Auditor Salary in Louisville, Kentucky

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Member Services Trainer-Auditor in Louisville, Kentucky

The average salary of a(n) Member Services Trainer-Auditor in Louisville, Kentucky is $68,501.

The average hourly rate of a(n) Member Services Trainer-Auditor in Louisville, Kentucky is $32.93.

The average bonus of a(n) Member Services Trainer-Auditor in Louisville, Kentucky is $2,569.00.

Job Description:

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers. Serves as a resource for all entry-level Member Service Representatives and may assist with resolution of issues or handle calls that cannot be resolved by less-experienced staff. Designs and implements programs to improve performance and efficiency. Develops and implements customer service skills testing mechanisms. Teaches team members how to communicate effectively with providers and members of the health plan and answer inquiries about member eligibility, plan benefits, claims status, and demographics. Monitors customer service performance levels within the department. Researches and resolves problems, complaints, and concerns. Less

Ensures maximum effectiveness of customer service programs by providing instruction and training to new service representatives. Provides customer service in a senior capacity to plan members, providers, and employer groups by answering complex benefit questions, resolving issues, and educating callers.... More

How helpful is this page?

Are you a(n) Member Services Trainer-Auditor?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Louisville, Kentucky

View Salaries for Member Services Trainer-Auditor in Other Cities

Job Openings by Indeed job search

Results for Member Services Trainer-Auditor in Louisville, Kentucky

Provider Claims Team Lead - Louisville, KY

Evolent Health

Communicates with the trainer regarding process of the team member. Managed Care Customer service experience preferred....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x