Member Services Manager Salary in Laguna Hills, California

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Average Salary for Member Services Manager in Laguna Hills, California

The average salary of a(n) Member Services Manager in Laguna Hills, California is $56,636.

The average hourly rate of a(n) Member Services Manager in Laguna Hills, California is $27.23.

The average bonus of a(n) Member Services Manager in Laguna Hills, California is $1,982.00.

Job Description:

Manages a department concerned with responding to members' written, telephone, and/or personal inquiries. Plans, implements, and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Educates departmental staff on proper member service procedures and monitors service levels, ensuring that Service Representatives follow established policies for addressing member inquiries and meet service quality goals. Researches and evaluates complaint reports to detect patterns, formulates solutions, and reports needed actions to appropriate individuals, departments, or committees. Works with members on complex issues to offer mutually acceptable alternatives to problems and complaints. Tracks membership and maintains a log of all information related to members. Responsible for hiring, developing, and managing a qualified staff concerned with providing customer service to members of the health plan. Prepares and manages the departmental budget. Monitors departmental statistics, reports results, and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. Less

Manages a department concerned with responding to members' written, telephone, and/or personal inquiries. Plans, implements, and continuously evaluates the customer service program to enhance the effective use of services and to improve customer satisfaction. Educates departmental staff on proper member... More

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