Technical Support Manager Salary in La Porte, Texas

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Technical Support Manager in La Porte, Texas

The average salary of a(n) Technical Support Manager in La Porte, Texas is $106,140.

The average hourly rate of a(n) Technical Support Manager in La Porte, Texas is $51.03.

The average bonus of a(n) Technical Support Manager in La Porte, Texas is $8,735.00.

Job Description:

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work. Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget. Less

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and... More

How helpful is this page?

Are you a(n) Technical Support Manager?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in La Porte, Texas

Job Openings by Indeed job search

Results for Technical Support Manager in La Porte, Texas

TECHNICAL MANAGER - Houston, TX

Engility Corporation

TASC (an Engility company) is looking for experienced Managers to support the NASA Johnson Space Center (JSC) Flight Operations Directorate....

View job on Indeed.com

Technical Assurance (TA) Program Manager - Global Capital Projects - Houston, TX

LyondellBasell

Support the LyondellBasell pre-qualification of Engineering Contractors and engineered equipment vendors by performing Quality and Technical audits....

View job on Indeed.com

Technical Manager - Pasadena, TX

Peter Piper Pizza

We are currently seeking a Technical Manager. Train and lead support team. Manage technical inventory supplies and workstation....

View job on Indeed.com

Technical Change Management Manager - Houston, TX

Deloitte

Work you’ll do As a Technical Change Management Manager, you will use data-driven solutions to address the human factors affecting an organization’s...

View job on Indeed.com

Cyber Risk Resilience – Cyber Incident Response – Manager - Houston, TX

Deloitte

Maintain technical knowledge within areas of expertise. 3+ years business development, proposal support, sales experience....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x