Customer Service Manager Salary in Knoxville, Tennessee

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Average Salary for Customer Service Manager in Knoxville, Tennessee

The average salary of a(n) Customer Service Manager in Knoxville, Tennessee is $79,786.

The average hourly rate of a(n) Customer Service Manager in Knoxville, Tennessee is $38.36.

The average bonus of a(n) Customer Service Manager in Knoxville, Tennessee is $5,417.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Knoxville, Tennessee

Customer Relationship Manager - Knoxville, TN

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Exceptional customer service skills. The Customer Relationship Manager is the first point of contact for all operational issues and opportunities as it relates...

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At least 12 months of retail, restaurant or customer servicesupervisory/management experience. Contributes to a customer focused environment while demonstrating...

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Department Manager Customer Service - Alcoa, TN

Lowe's Inc.

Require valid state-issued driver s license and 21 years of age AND 6 months experience with in-home delivery OR retail customer service experience....

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Customer Care Manager - Knoxville, TN

Radio Systems Corporation

Radio Systems Corporations is seeking a Customer Care Manager to lead the Invisible Fence® Brand Contact Center to provide customer service, sales and...

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Customer Service / Account Manager - Knoxville, TN

Advanced Labelworx, Inc.

Must have customer service experience in manufacturing, printing or other related fields. Managing the scope of the engagement and customer expectations,...

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