Customer Service Manager Salary in Illinois - State Average, Illinois

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Average Salary for Customer Service Manager in Illinois - State Average, Illinois

The average salary of a(n) Customer Service Manager in Illinois - State Average, Illinois is $88,830.

The average hourly rate of a(n) Customer Service Manager in Illinois - State Average, Illinois is $42.71.

The average bonus of a(n) Customer Service Manager in Illinois - State Average, Illinois is $6,032.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Customer Service Manager - Chicago, IL

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The Customer Service Manager is responsible for ensuring the successful operation of the Front Desk. Two (2) years or more of previous customer service,...

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Customer Service Manager - Chicago, IL

Pete's Fresh Market

Manage corporate customer service program. Help conduct customer service training at the store level. Sense of customer service, with the ability (and thick...

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Customer Service Manager - Chicago, IL

H & M

Customer Service Center. High level of customer service is met in the Online Customer Service Call. Hey you – Customer Service Manager!”....

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Office/Customer Service Manager - Bloomingdale, IL

Country Financial Jeffrey Posadzy Agency office

Use a customer-focused, needs-based review process to educate customers- Develop leads, identify customer needs, and market appropriate products....

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Customer Engagement Manager - Hoffman Estates, IL

Vistex Inc.

When companies implement Vistex software they are empowered with increased visibility into program performance, the right data to make more informed decisions,...

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