Customer Service Representative (Specialized Calls) Salary in Germantown, Maryland

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Average Salary for Customer Service Representative (Specialized Calls) in Germantown, Maryland

The average salary of a(n) Customer Service Representative (Specialized Calls) in Germantown, Maryland is $61,827.

The average hourly rate of a(n) Customer Service Representative (Specialized Calls) in Germantown, Maryland is $29.72.

The average bonus of a(n) Customer Service Representative (Specialized Calls) in Germantown, Maryland is $1,533.00.

Job Description:

Interacts with customers by phone or in person to provide information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance. Converses with customers to obtain information, identify problem, and provides technical assistance. Liaises between development, engineering, sales, distributors and customers. For less complex or lower level technical or scientific questions see Customer Service Representative (General Calls). Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May receive orders, resolve complaints about billing, and explain how to use product or service. May visit customer premises to resolve customer problems. Less

Interacts with customers by phone or in person to provide information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance. Converses with customers to obtain information, identify problem, and... More

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