Customer Service Representative (General Calls) Salary in Germantown, Maryland

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Average Salary for Customer Service Representative (General Calls) in Germantown, Maryland

The average salary of a(n) Customer Service Representative (General Calls) in Germantown, Maryland is $38,088.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Germantown, Maryland is $18.31.

The average bonus of a(n) Customer Service Representative (General Calls) in Germantown, Maryland is $693.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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Results for Customer Service Representative (General Calls) in Germantown, Maryland

Customer Service Representative - Washington, DC

Parks and Recreation, Dept of

The incumbent of this position will receive non-emergency calls for service from the general public regarding public services, complaints, city services,...

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CUSTOMER SERVICE REPRESENTATIVE - Rockville, MD

Chickasaw Nation Industries

Outstanding customer service and relationship-building skills with ability to anticipate and meet customer needs....

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Customer Service Representative - Rockville, MD

Chesapeake Resources, Inc.

Successful applicants for this position must have strong customer service and computer skills with experience in a retail, customer service, leasing or...

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Customer Service/Deliveries - Germantown, MD

The Home Depot

Requires listening for customer service calls, personal pages and. Provides outstanding customer service (to both internal and external customers);...

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Customer Service/Deliveries - Gaithersburg, MD

The Home Depot

Requires listening for customer service calls, personal pages and. Provides outstanding customer service (to both internal and external customers);...

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