Referral & Information Aide Salary in Florence, Kentucky

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Average Salary for Referral & Information Aide in Florence, Kentucky

The average salary of a(n) Referral & Information Aide in Florence, Kentucky is $34,388.

The average hourly rate of a(n) Referral & Information Aide in Florence, Kentucky is $16.53.

The average bonus of a(n) Referral & Information Aide in Florence, Kentucky is $633.00.

Job Description:

Assists callers and responds to complaints in person or by telephone for government agency. Asks callers questions to ascertain nature of complaints against government agency; records complaint on standard form; and routes form to appropriate department or office for action. Contacts department or office to which complaint was referred to determine disposition. Contacts complainant to verify data and follow-up on results of referral. Compiles complaint records, by category, department office, and disposition. Notifies supervisor of patterns of poor provision of service. Maintains up-to-date reference materials and files. Less

Assists callers and responds to complaints in person or by telephone for government agency. Asks callers questions to ascertain nature of complaints against government agency; records complaint on standard form; and routes form to appropriate department or office for action.... More

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