Top Customer Service Officer Salary in Fall River, Massachusetts

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Average Salary for Top Customer Service Officer in Fall River, Massachusetts

The average salary of a(n) Top Customer Service Officer in Fall River, Massachusetts is $168,466.

The average hourly rate of a(n) Top Customer Service Officer in Fall River, Massachusetts is $80.99.

The average bonus of a(n) Top Customer Service Officer in Fall River, Massachusetts is $20,401.00.

Job Description:

Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization. Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops organizational customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains firm's customer service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Directs customer service employees concerning products, rates or service in connection with products or services offered. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Authorizes retention of data and preparation of documents. Prepares activity reports for evaluation by management. Less

Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization. Confers with organization officials to assure customer service objectives are in concert with business plans and objectives.... More

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