Software Support Manager Salary in Downingtown, Pennsylvania

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Average Salary for Software Support Manager in Downingtown, Pennsylvania

The average salary of a(n) Software Support Manager in Downingtown, Pennsylvania is $150,802.

The average hourly rate of a(n) Software Support Manager in Downingtown, Pennsylvania is $72.50.

The average bonus of a(n) Software Support Manager in Downingtown, Pennsylvania is $15,789.00.

Job Description:

Leads the customer support call center for software products. Manages the activities of a software support team and oversees overall team performance. Resolves escalated issues. Monitors the software support team's performance toward response and resolution metrics. Manages staffing levels and support coverage. Refines support policies and procedures. Ensures the highest levels of customer satisfaction. Provides phone support to troubleshoot and resolve client support issues. Maintains technical knowledge base and software documentation. Assists sales team as needed on technical calls related to software products. Assists clients with the installation and configuration of software products. Provides higher-level support for client hardware and database issues. Serves as the technical liaison to potential and existing customers by participating in pre- and post-sale conference calls, software installations, and ongoing technical support. Designs and implements cross-training programs for support staff. Less

Leads the customer support call center for software products. Manages the activities of a software support team and oversees overall team performance. Resolves escalated issues. Monitors the software support team's performance toward response and resolution metrics. Manages staffing levels and... More

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