Representative Help Desk Salary in Des Plaines, Illinois

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Average Salary for Representative Help Desk in Des Plaines, Illinois

The average salary of a(n) Representative Help Desk in Des Plaines, Illinois is $57,030.

The average hourly rate of a(n) Representative Help Desk in Des Plaines, Illinois is $27.42.

The average bonus of a(n) Representative Help Desk in Des Plaines, Illinois is $1,603.00.

Job Description:

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training. Less

Assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to... More

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Minimum 1 years of experience in a Help Desk Support role. Work as part of a team to respond to daily Help Desk requests;...

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