Help Desk Supervisor Salary in Deerfield, Illinois

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Help Desk Supervisor in Deerfield, Illinois

The average salary of a(n) Help Desk Supervisor in Deerfield, Illinois is $93,803.

The average hourly rate of a(n) Help Desk Supervisor in Deerfield, Illinois is $45.10.

The average bonus of a(n) Help Desk Supervisor in Deerfield, Illinois is $3,799.00.

Job Description:

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps. Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel. Aids in developing procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem. Supervises activities including, but not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Less

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and... More

How helpful is this page?

Are you a(n) Help Desk Supervisor?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Deerfield, Illinois

Job Openings by Indeed job search

Results for Help Desk Supervisor in Deerfield, Illinois

Configurations Tech Level II - Vernon Hills, IL

Educated Solutions Corp

Communicate issues concerning customer orders to the area Help Desk or Supervisor. Update comments on picks to be cancelled and forwards to a Help Desk,...

View job on Indeed.com

Help Desk Level I Team Lead (On-Site) - Chicago, IL - Chicago, IL

SHI International Corp.

Help desk/ Support I support are responsible for first response in answering, commenting and replying to open incidents in the help desk....

View job on Indeed.com

Help Desk Level I Team Lead (On-Site) - Chicago, IL - Chicago, IL

SHI International Corporation

Incidents in the help desk. Help desk/ Support I support are responsible for first. Customer for as Team Lead for our on-site Help Desk. Desk Level 1 support....

View job on Indeed.com

Customer Service Representative - Northbrook, IL

First Insurance Funding Corp - A Wintrust Company

Everyone helps as FIRST continually improves processes and opens lines of communication. Refer unresolved customer grievances to supervisor and/or designated...

View job on Indeed.com

IT Service Desk Technician - Schaumburg, IL

iTech Solutions

IT Service Desk Technician. Experience in a technical support/help desk environment. Previous experience in Service Desk role skills is a plus....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x