Call Center Representative (General Calls) Salary in Crofton, Maryland

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Average Salary for Call Center Representative (General Calls) in Crofton, Maryland

The average salary of a(n) Call Center Representative (General Calls) in Crofton, Maryland is $33,841.

The average hourly rate of a(n) Call Center Representative (General Calls) in Crofton, Maryland is $16.27.

The average bonus of a(n) Call Center Representative (General Calls) in Crofton, Maryland is $589.00.

Job Description:

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services. Passes more complex customer inquiries to higher level Call Center Representatives. Less

Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in... More

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