Director Customer Service Salary in Columbus, Ohio

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Director Customer Service in Columbus, Ohio

The average salary of a(n) Director Customer Service in Columbus, Ohio is $118,770.

The average hourly rate of a(n) Director Customer Service in Columbus, Ohio is $57.10.

The average bonus of a(n) Director Customer Service in Columbus, Ohio is $10,618.00.

Job Description:

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Less

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or... More

How helpful is this page?

Are you a(n) Director Customer Service?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Columbus, Ohio

Job Openings by Indeed job search

Results for Director Customer Service in Columbus, Ohio

Director Customer Development - Westerville, OH

Exel

Utilize strong customer satisfaction skills. Manage executive-level customer relationships for profitability and growth, and develop new business opportunities...

View job on Indeed.com

Executive Director - Columbus, OH

Destination Grandview

Excellent customer service skills. Requires considerable knowledge of the travel industry, destination sales, marketing and communications, and knowledge of...

View job on Indeed.com

Director, Client Operations Support - Dublin, OH

Fiserv, Inc.

The Customer Solutions Director of Operations will have a proven track record of leadership in a customer service focused organization....

View job on Indeed.com

Director, Call Center Operations - Columbus, OH

ContactUS, LLC

Analytical skills to perform high-level cost, risk and benefit analysis without compromising quality customer service....

View job on Indeed.com

Director of Sponsored Research and Foundation Support - Columbus, OH

Ohio Dominican University

Provide timely, helpful, courteous service to internal and external customers. Director of Sponsored Research & Foundation Support....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x