Medicare Member Services Manager Salary in Cincinnati, Ohio

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Average Salary for Medicare Member Services Manager in Cincinnati, Ohio

The average salary of a(n) Medicare Member Services Manager in Cincinnati, Ohio is $45,977.

The average hourly rate of a(n) Medicare Member Services Manager in Cincinnati, Ohio is $22.10.

The average bonus of a(n) Medicare Member Services Manager in Cincinnati, Ohio is $1,517.00.

Job Description:

Manages Medicare Service Representatives within the Medicare Membership function in a health plan. Monitors departmental statistics, reports results, and develops action plans that address deficits. Typically requires five years of health plan experience in a customer service call center. Implements policies and procedures within the Medicare Membership department to ensure provision of accurate explanation of benefits and response to Medicare members' questions and complaints. Plans, implements, and continuously evaluates the Medicare member service program to enhance the effective use of services and to improve customer satisfaction. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulate solutions, and report needed actions to appropriate individuals, departments, or committees. Works with Medicare members on complex issues to offer mutually acceptable alternatives to problems and complaints. Manages hiring and development qualified staff concerned with providing member service to Medicare members of the health plan. Assists in the preparation and management of the departmental budget. Monitors departmental statistics, reports results, and develops action plans that address deficits. Less

Manages Medicare Service Representatives within the Medicare Membership function in a health plan. Monitors departmental statistics, reports results, and develops action plans that address deficits. Typically requires five years of health plan experience in a customer service call center. Implements... More

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