Technical Support Engineer Salary in Chicago, Illinois

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Average Salary for Technical Support Engineer in Chicago, Illinois

The average salary of a(n) Technical Support Engineer in Chicago, Illinois is $50,939.

The average hourly rate of a(n) Technical Support Engineer in Chicago, Illinois is $24.49.

The average bonus of a(n) Technical Support Engineer in Chicago, Illinois is $1,324.00.

Job Description:

Provides first- and second-level technical support for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Installs, configures, and fine-tunes the company's product. Reports to the Technical Support Manager. Researches, reproduces, and resolves technical issues reported by customers. Provides detailed documentation of all technical issues within call tracking database. Collaborates with quality assurance and development teams on understanding of issues and steps needed to resolve them. Maintains frequent communication with customers while investigating and resolving issues. Contributes to the product solution's technical knowledge base that is used by customers, partners, and internal employees on a regular basis. Provides feedback to product development and product management teams. Provides pre-sales technical support as needed. Presents company solutions and value proposition to customers and prospects. May assist in the planning and coordination of application debugging, testing, modification, configuration analysis, network analysis, and general troubleshooting of databases and applications. Less

Provides first- and second-level technical support for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Installs, configures, and fine-tunes the company's product. Reports to the Technical Support Manager. Researches, reproduces, and resolves technical... More

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