Technical Support Specialist Help Desk Salary in Charlotte, North Carolina

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Technical Support Specialist Help Desk in Charlotte, North Carolina

The average salary of a(n) Technical Support Specialist Help Desk in Charlotte, North Carolina is $80,995.

The average hourly rate of a(n) Technical Support Specialist Help Desk in Charlotte, North Carolina is $38.94.

The average bonus of a(n) Technical Support Specialist Help Desk in Charlotte, North Carolina is $3,110.00.

Job Description:

Coordinates and assigns work projects, such as converting to new hardware or software, and provides other technical support to employees in information processing departments. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Recommends improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Excludes paraprofessional positions. Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware. Less

Coordinates and assigns work projects, such as converting to new hardware or software, and provides other technical support to employees in information processing departments. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer... More

How helpful is this page?

Are you a(n) Technical Support Specialist Help Desk?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Charlotte, North Carolina

View Salaries for Technical Support Specialist Help Desk in Other Cities

Job Openings by Indeed job search

Results for Technical Support Specialist Help Desk in Charlotte, North Carolina

Customer Service Technical Support Specialist - Charlotte, NC

Turner

1-5 years in a desktop support or help desk role with experience with Microsoft OS and desktop suite of applications....

View job on Indeed.com

IT Support Specialist - Charlotte, NC

National Board of Examiners in Optometry

Respond in professional manner to help desk tickets. Provides day-to-day technical support to employees for computer systems software and hardware....

View job on Indeed.com

Level 1 IT Specialist - Charlotte, NC

Apex Systems Inc

Help Desk Technician. Mid-Senior level Service Desk Technician to provide live phone support to internal and external users while employing a high degree of...

View job on Indeed.com

Technical Support Specialist - Charlotte, NC

Wells Fargo

Technical Support Specialist. Wells Fargo is hiring a Technical Support Specialist to join our team. Logically analyzing, diagnosing, and solving technology...

View job on Indeed.com

IT Support Speciallist - Charlotte, NC

Career Techniques

Participate in QC test process.Assist with high level Desktop troubleshooting and technical support as assigned.Resolve computer problems including viruses,...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x