Technical Support Assistant Salary in Charlotte, North Carolina

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Average Salary for Technical Support Assistant in Charlotte, North Carolina

The average salary of a(n) Technical Support Assistant in Charlotte, North Carolina is $35,778.

The average hourly rate of a(n) Technical Support Assistant in Charlotte, North Carolina is $17.20.

The average bonus of a(n) Technical Support Assistant in Charlotte, North Carolina is $798.00.

Job Description:

Receives first line calls to the Technical Support Department, qualifies type of call, and logs call on the tracking system. Provides routine and basic technical assistance and advice to customers. Assigns appropriate Technical Support Specialist to address more complicated technical support issues and distributes call appropriately. Communicates immediately with the assigned Technical Support Specialist and ensures all details are transmitted accurately and efficiently. Checks that the customer has purchased the item from the company using serial number or other code verification. Communicates with the customer using both telephone and e-mail to keep him/her informed of the call status at all times. Ensures that the relevant information relating to the call is documented accurately. Monitors and produces call statistics. Less

Receives first line calls to the Technical Support Department, qualifies type of call, and logs call on the tracking system. Provides routine and basic technical assistance and advice to customers. Assigns appropriate Technical Support Specialist to address more complicated technical... More

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