Customer Support Specialist Salary in Charlotte, North Carolina

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Average Salary for Customer Support Specialist in Charlotte, North Carolina

The average salary of a(n) Customer Support Specialist in Charlotte, North Carolina is $51,379.

The average hourly rate of a(n) Customer Support Specialist in Charlotte, North Carolina is $24.70.

The average bonus of a(n) Customer Support Specialist in Charlotte, North Carolina is $1,238.00.

Job Description:

Provides specialized support to customers to resolve technical issues related to the installation and utilization of products and services. Proposes changes or enhancements for better user experiences. Responds to customer questions and troubleshoots accounting, product, or service problems through e-mail and telephone correspondence. Provides technical post-sales support as well as product and service training and demonstrations. Serves as a technical resource on the entire company product line. Collaborates with the Sales and Technical Support teams to aggregate feature enhancements, bugs, errors, or other product or service information from clients. Participates in design reviews and evaluations to provide client perspectives. Provides support services on a project request basis necessary to satisfy the needs of the customer. May participate in remote events, such as trade shows, to make sales presentations to visitors and to discuss any technical questions concerning company products. Less

Provides specialized support to customers to resolve technical issues related to the installation and utilization of products and services. Proposes changes or enhancements for better user experiences. Responds to customer questions and troubleshoots accounting, product, or service problems through e-mail... More

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