Call Center/Customer Service Trainer Salary in Charlotte, North Carolina

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Average Salary for Call Center/Customer Service Trainer in Charlotte, North Carolina

The average salary of a(n) Call Center/Customer Service Trainer in Charlotte, North Carolina is $50,327.

The average hourly rate of a(n) Call Center/Customer Service Trainer in Charlotte, North Carolina is $24.20.

The average bonus of a(n) Call Center/Customer Service Trainer in Charlotte, North Carolina is $1,007.00.

Job Description:

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees. Assists in program development when there are new products and/or services. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies. Formulates teaching outline and determines instructional methods. Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Tests trainees to measure progress and to evaluate effectiveness of training. Reports individuals’ progress and identifies additional training needs. Less

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees.... More

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