Call Center Representative (Complex Calls) Salary in Burlington, Massachusetts

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Average Salary for Call Center Representative (Complex Calls) in Burlington, Massachusetts

The average salary of a(n) Call Center Representative (Complex Calls) in Burlington, Massachusetts is $50,371.

The average hourly rate of a(n) Call Center Representative (Complex Calls) in Burlington, Massachusetts is $24.22.

The average bonus of a(n) Call Center Representative (Complex Calls) in Burlington, Massachusetts is $1,078.00.

Job Description:

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position from lower-level Call Center Representatives. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success. Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services. Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products. Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor. May provide assistance to lower-level Call Center Representatives. Less

Answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge, which is what distinguishes this position... More

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The call center is the primary point for all inbound contacts from our patients. Contacts may be from initiated by patients via incoming call center, fax, mail,...

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Massachusetts General Hospital(MGH)

Knowledge of call center telephony. Primary representative for NHP for our customers focusing on first call. Satisfaction and first call resolution....

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