Customer Service Representative (General Calls) Salary in Boston, Massachusetts

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Representative (General Calls) in Boston, Massachusetts

The average salary of a(n) Customer Service Representative (General Calls) in Boston, Massachusetts is $39,956.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Boston, Massachusetts is $19.21.

The average bonus of a(n) Customer Service Representative (General Calls) in Boston, Massachusetts is $727.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

How helpful is this page?

Are you a(n) Customer Service Representative (General Calls)?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Boston, Massachusetts

View Salaries for Customer Service Representative (General Calls) in Other Cities

Job Openings by Indeed job search

Results for Customer Service Representative (General Calls) in Boston, Massachusetts

Patient Services Representative (Ambulatory Call Center, FT, 40 hours) - Boston, MA

BOSTON MEDICAL CENTER

The Patient Service Representative (PSR) will be the first point-of-contact for BMC patients. Must have at least 1-2 years’ experience working in a medical...

View job on Indeed.com

Customer Service Representative - Quincy, MA

OneBeacon Insurance Group

Excellent customer service and communication skills. Previous office and customer service experience required....

View job on Indeed.com

Customer Service Representative - Marlborough, MA

Sunbelt Rentals

Customer service aptitude. Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application...

View job on Indeed.com

Call Center Rep - Boston, MA

Tufts Medical Center

High school diploma or equivalent is required As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing...

View job on Indeed.com

Customer Service Representative I, Resident Screening - Boston, MA

Yardi Systems, Inc.

Meet company-established customer service standards for service (e.g., first call resolution). As a Customer Service Representative I, Resident Screening , you...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x