Customer Service Manager Salary in Boston, Massachusetts

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Average Salary for Customer Service Manager in Boston, Massachusetts

The average salary of a(n) Customer Service Manager in Boston, Massachusetts is $98,403.

The average hourly rate of a(n) Customer Service Manager in Boston, Massachusetts is $47.31.

The average bonus of a(n) Customer Service Manager in Boston, Massachusetts is $6,682.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Boston, Massachusetts

ADMINISTRATIVE ASSISTANT II / 40 HOURS / DAY / BWH - PREVENTIVE MEDICINE - Boston, MA

Brigham & Women's Hospital(BWH)

Minimum of a high school diploma or GED. Responsible for organizing webinars, meetings, teleconference calls, and email correspondence for various research...

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ADMINISTRATIVE ASSISTANT II / 40 HOURS / DAY / BWH - CDNM - Boston, MA

Brigham & Women's Hospital(BWH)

Minimum of a high school diploma or GED. A commitment to quality, service and exceptional performance. Your work will be distinguished by the delivery of high...

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ADMINISTRATIVE ASSISTANT II / 40 HOURS / DAY / BWH ENDOSCOPY CENTER - Boston, MA

Brigham & Women's Hospital(BWH)

 Minimum of a high school diploma or GED. O Supports the Endoscopy Administrative Director in preparing expense reimbursement and check requests, coordinating...

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Customer Support Manager - Cambridge, MA

Fuze

At least 5 years of customer service related experience. The Fuze Customer Support Team is rapidly evolving and adapting to take on new customers and support an...

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Customer Service Manager - Boston, MA

JetStream Ground Services, Inc.

Achieve customer service objectives by contributing customer service information and recommendations for strategic plans and reviews, preparing and completing...

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