Supervisor Help Desk Salary in Blaine, Minnesota

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Supervisor Help Desk in Blaine, Minnesota

The average salary of a(n) Supervisor Help Desk in Blaine, Minnesota is $92,505.

The average hourly rate of a(n) Supervisor Help Desk in Blaine, Minnesota is $44.47.

The average bonus of a(n) Supervisor Help Desk in Blaine, Minnesota is $3,746.00.

Job Description:

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps. Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel. Aids in developing procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem. Supervises activities including, but not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. Less

Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and... More

How helpful is this page?

Are you a(n) Supervisor Help Desk?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Blaine, Minnesota

View Salaries for Supervisor Help Desk in Other Cities

Job Openings by Indeed job search

Results for Supervisor Help Desk in Blaine, Minnesota

Desk Attendant Supervisor - Bloomington, MN

FirstService Residential

Desk Attendant Supervisor:. The Desk Attendant Supervisor provides superior customer service to residents, guests and vendors;...

View job on Indeed.com

Help desk Technician - Bloomington, MN

MorphoTrust

Assist the Care Center Supervisors to maintain all customer files and other site-specific information in the Support Desk (HoH) Service Management System to...

View job on Indeed.com

Administrative Help Desk Representative - Bloomington, MN

Loffler Companies, Inc.

Assisting the team & Supervisor in supporting our clients service needs. Essential Duties and Responsibilities:....

View job on Indeed.com

Patient Service Representative - Maple Grove, MN

Weimar Family Dentistry

Dental office front desk. What would former supervisors say is the best thing about you? Patient Service - Financial Coordinator (Maple Grove)....

View job on Indeed.com

I.T. PROCESSING SPECIALIST - Saint Paul, MN

SUNRISE BANKS

Assist in Help Desk to ensure all tickets are completed in a timely and accurate manner. Resolving any issues that occur and reporting the errors up to IS...

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x