Customer Service Manager Salary in Bel Air, Maryland

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Average Salary for Customer Service Manager in Bel Air, Maryland

The average salary of a(n) Customer Service Manager in Bel Air, Maryland is $89,434.

The average hourly rate of a(n) Customer Service Manager in Bel Air, Maryland is $43.00.

The average bonus of a(n) Customer Service Manager in Bel Air, Maryland is $6,073.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Bel Air, Maryland

Customer Service Supervisor - Harford County, MD

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Exceptional Customer Service. Excellent customer service skills. The Customer Service Supervisor will assist store management in customer service, product...

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Requires knowledge in specific payer or customer service processes for account resolution and/or completes consistent high volume of customer service calls...

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Customer Service Manager High Volume Call Center Downtown Baltimore Office - Baltimore, MD

Len the Plumber Inc

The Customer Service Manager is responsible for leading the Customer Service Center and overseeing all internal related customer service duties....

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Customer Service Manager - Baltimore, MD

Rockland Industries, Inc

This position requires a strong managerial background and excellent dedication to customer service. Rockland Industries, Inc., a nationally recognized leader in...

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Facilities Information Systems Manager - Baltimore, MD

Johns Hopkins University

The Homewood customer base. Utilize the CMMS to coordinate and track service requests, and to resolve service related issues for....

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