Customer Service Team Leader Salary in Bedford, Massachusetts

To get your salary data, use the search bar below or browse by job, city, or state.
loading...

Job title is required

loading...

Job location is required.

Average Salary for Customer Service Team Leader in Bedford, Massachusetts

The average salary of a(n) Customer Service Team Leader in Bedford, Massachusetts is $60,944.

The average hourly rate of a(n) Customer Service Team Leader in Bedford, Massachusetts is $29.30.

The average bonus of a(n) Customer Service Team Leader in Bedford, Massachusetts is $1,810.00.

Job Description:

Acts as a Lead for the Customer Service function by setting goals, monitoring results, appraising performance, and providing counseling, training, and coaching to foster improved performance. Performs standard customer service duties and account management on select key customer accounts. Answers incoming customer service telephone calls and gathers information from the caller to identify customer's needs. Investigates and attempts to resolve customer issues. Dispatches appropriate personnel as needed. Utilizes a computer system to research and resolve inquiries and logs customer calls. Updates computer system as necessary. Schedules appointments with customers as necessary. Collaborates with billing agent staff on customer related issues. Follows up with customers by telephone as necessary. Investigates and resolves problems escalated through lower level staff. Escalates more complex issues to Supervisor/Manager as necessary. Less

Acts as a Lead for the Customer Service function by setting goals, monitoring results, appraising performance, and providing counseling, training, and coaching to foster improved performance. Performs standard customer service duties and account management on select key customer accounts. Answers... More

How helpful is this page?

Are you a(n) Customer Service Team Leader?

Get a more personalized salary report now. Get Report

Average Salaries for Similar Jobs in Bedford, Massachusetts

View Salaries for Customer Service Team Leader in Other Cities

Job Openings by Indeed job search

Results for Customer Service Team Leader in Bedford, Massachusetts

Customer Support Representative, Seasonal (Multiple) - Concord, MA

Lexia Learning Systems, Inc.

Lexia Learning, a Rosetta Stone company and a leader in technology-based reading programs, is looking for individuals to join our Customer Support Team....

View job on Indeed.com

Customer Support Representative, Seasonal - Concord, MA

Rosetta Stone

Lexia Learning, a Rosetta Stone company and a leader in technology-based reading programs, is looking for individuals to join our Customer Support Team....

View job on Indeed.com

Home Service Professional - Team Leader Positions available - North Chelmsford, MA

Molly Maid Jobs

We offer part-time and full-timeMonday through Friday, no nights, no major holidaysGreat pay, paid training, potential for bonuses and tips all with a family

View job on Indeed.com

Technical Support - Tier I - Tewksbury, MA

Triwire Engineering Solutions

Educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and...

View job on Indeed.com

Prepared Foods Associate Team Leader - Newton, MA

Whole Foods Market

You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members....

View job on Indeed.com

Discover How Much You
Should Be Paid

Work in Compensation or HR?    x