Medicare Marketing Director Salary in Baltimore, Maryland

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Average Salary for Medicare Marketing Director in Baltimore, Maryland

The average salary of a(n) Medicare Marketing Director in Baltimore, Maryland is $133,677.

The average hourly rate of a(n) Medicare Marketing Director in Baltimore, Maryland is $64.27.

The average bonus of a(n) Medicare Marketing Director in Baltimore, Maryland is $18,006.00.

Job Description:

Directs the Medicare Membership function in a health plan. Plans, implements, and continuously evaluates the member service program to enhance the effective use of services and to improve customer satisfaction. Plans and directs operations within the Medicare Membership department to provide explanation of benefits and response to Medicare members' questions and complaints. Typically requires a bachelor's degree with five years of health plan experience in a customer service call center. Instructs departmental staff on proper member service procedures and monitors service levels. Researches and evaluates complaint reports to detect patterns, formulate solutions, and report needed actions to appropriate individuals, departments, or committees. Collaborates with Medicare members on complex issues to offer mutually acceptable alternatives to problems and complaints. Oversees hiring, developing, and managing a qualified staff concerned with providing member service to Medicare members of the health plan. Prepares and manages the departmental budget. Monitors departmental statistics, reports results, and develops action plans that address deficits. Participates on various committees to formulate actions to proactively address member and provider needs. Prepares and presents management reports that show departmental activities as well as specific problems identified and solutions. Develops and implements policies and procedures related to customer service. Less

Directs the Medicare Membership function in a health plan. Plans, implements, and continuously evaluates the member service program to enhance the effective use of services and to improve customer satisfaction. Plans and directs operations within the Medicare Membership department to... More

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