Customer Service Representative (General Calls) Salary in Baltimore, Maryland

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Average Salary for Customer Service Representative (General Calls) in Baltimore, Maryland

The average salary of a(n) Customer Service Representative (General Calls) in Baltimore, Maryland is $36,400.

The average hourly rate of a(n) Customer Service Representative (General Calls) in Baltimore, Maryland is $17.50.

The average bonus of a(n) Customer Service Representative (General Calls) in Baltimore, Maryland is $662.00.

Job Description:

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. For Financial Representative, see Customer Service Representative Financial. Talks with customers by phone or in person to ensure the best service possible. Interviews customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May obtain credit records from credit reporting agency. May visit customers' premises to obtain order or resolve customer problems. Less

Interacts with customers; gives information in response to inquires about accounts, products, and services. Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail. Answers customers' questions regarding product or service and operation... More

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Demonstrates experience in customer service and working with potentially difficult customers. Provides excellent customer service to all visitors....

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Customer Service Representative:. The Customer Service Representative turns customer service inquiries into sales opportunities....

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Call transportation services for patients. Customer Service in a Medical Setting. The PSC must have the ability to multitask while providing customer service to...

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