Customer Service Manager Salary in Baltimore, Maryland

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Average Salary for Customer Service Manager in Baltimore, Maryland

The average salary of a(n) Customer Service Manager in Baltimore, Maryland is $89,546.

The average hourly rate of a(n) Customer Service Manager in Baltimore, Maryland is $43.05.

The average bonus of a(n) Customer Service Manager in Baltimore, Maryland is $6,080.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Baltimore, Maryland

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Strong customer and interpersonal/human relations service skills. Ensures the successful and timely delivery of a range of internal Web consulting...

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Customer Service Manager - Baltimore, MD

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This position requires a strong managerial background and excellent dedication to customer service. Rockland Industries, Inc., a nationally recognized leader in...

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Customer Experience Manager - Parkville, MD

Office Depot

The Customer Service Manager, will proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue...

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Customer Service Coordinator or Senior Customer Service Coordinator - Baltimore, MD

Johns Hopkins Hospital/Johns Hopkins Health System

Requires knowledge in specific payer or customer service processes for account resolution and/or completes consistent high volume of customer service calls...

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Client Relations Manager - Baltimore, MD

AbsoluteCare

Provide excellent customer service to our clients on all established deliverables and ad hoc requests. Create and organize services, such as training or planned...

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