Customer Service Manager Salary in Baltimore, Maryland

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Average Salary for Customer Service Manager in Baltimore, Maryland

The average salary of a(n) Customer Service Manager in Baltimore, Maryland is $89,631.

The average hourly rate of a(n) Customer Service Manager in Baltimore, Maryland is $43.09.

The average bonus of a(n) Customer Service Manager in Baltimore, Maryland is $6,086.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Manager, Customer Service and Claims - Baltimore, MD

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Manager, Customer Service and Claims-TAME-USMD01195481. Develop and implement a comprehensive customer service training program for all T&E employees....

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Manager(s), Customer Service Rep(s) & Delivery Driver(s) - Baltimore, MD

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MANAGER(S), CUSTOMER SERVICE REPRESENTATIVE(S)*. Please only apply to this posting if you plan on attending the Career Open House Event.*....

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Customer Service Supervisor - Baltimore, MD

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Customer Service Supervisor-TAME-USMD01195490. Keep the Manager of Customer Service and Claims (MCSC) apprised of daily activities and all customer service and...

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