Customer Service Director Salary in Baltimore, Maryland

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Average Salary for Customer Service Director in Baltimore, Maryland

The average salary of a(n) Customer Service Director in Baltimore, Maryland is $123,133.

The average hourly rate of a(n) Customer Service Director in Baltimore, Maryland is $59.20.

The average bonus of a(n) Customer Service Director in Baltimore, Maryland is $11,008.00.

Job Description:

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Less

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or... More

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Regional Operations Manager - Baltimore, MD

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Overall management to achieve customer satisfaction while supporting the development of a customer service culture in the stores....

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