Customer Complaint Clerk Salary in Austin, Texas

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Average Salary for Customer Complaint Clerk in Austin, Texas

The average salary of a(n) Customer Complaint Clerk in Austin, Texas is $37,790.

The average hourly rate of a(n) Customer Complaint Clerk in Austin, Texas is $18.17.

The average bonus of a(n) Customer Complaint Clerk in Austin, Texas is $752.00.

Job Description:

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Ascertains accuracy of customer complaint to determine responsibility for errors, examining pertinent information. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator. Less

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company... More

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