Customer Service Director Salary in Atlanta, Georgia

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Average Salary for Customer Service Director in Atlanta, Georgia

The average salary of a(n) Customer Service Director in Atlanta, Georgia is $121,341.

The average hourly rate of a(n) Customer Service Director in Atlanta, Georgia is $58.34.

The average bonus of a(n) Customer Service Director in Atlanta, Georgia is $10,848.00.

Job Description:

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Less

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or... More

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Results for Customer Service Director in Atlanta, Georgia

Director of Patient Experience - Roswell, GA

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Minimum 5-8 years healthcare experience focused on resolving customer service issues. In addition, he/she will guide service excellence councils and committees,...

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Director, Customer Experience - Atlanta, GA

American Cancer Society

Familiarity with customer experience mapping and Voice of the Customer programs. Sound understanding of marketing principles, CRM, Customer Experience and...

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CALL CENTER DIRECTOR - Atlanta, GA

Southeastrans Inc

Oversees daily activities of Customer Service, Routing, Dispatch and Special Services departments to maximize scheduling and real-time utilization of resources;...

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Customer Success Director - Atlanta, GA

Kony

As the Customer Success Director, you own ultimate responsibility for both Customer R enewal s and Solutions upselling....

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Director, Customer Experience - Atlanta, GA

Cox Automotive

FlexDrive is seeking an experienced Director of Customer Experience to be based in Atlanta, GA. As the Director of Customer Experience, you will play a key role...

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