Customer Service Director Salary in Atlanta, Georgia

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Average Salary for Customer Service Director in Atlanta, Georgia

The average salary of a(n) Customer Service Director in Atlanta, Georgia is $121,756.

The average hourly rate of a(n) Customer Service Director in Atlanta, Georgia is $58.54.

The average bonus of a(n) Customer Service Director in Atlanta, Georgia is $10,885.00.

Job Description:

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer. Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. Less

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or... More

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Results for Customer Service Director in Atlanta, Georgia

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RouteMatch Software

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MessageGears

It includes customer on-boarding (installation and training), professional services, tier-1 support, and customer retention....

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Senior Director, Call Center Operations - Atlanta, GA

Hilton Grand Vacations

Senior Director, Call Center Operations*. Requires healthy interaction with the Customer Care functions in order to optimize customer delivery resulting in...

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Director, SMB Customer Retention Marketing - Atlanta, GA

Cox Communications

Mitigate churn through proactive and reactive strategies which seek to optimize the customer experience, win back former customers, increase customer lifetime...

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Director Central Business Office - Decatur, GA

DeKalb Medical

Requires knowledge of customer service protocols and background in running call-center like operations. Maintains operating policies, procedures, and effective...

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