Call Center/Customer Service Trainer Salary in Atlanta, Georgia

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Average Salary for Call Center/Customer Service Trainer in Atlanta, Georgia

The average salary of a(n) Call Center/Customer Service Trainer in Atlanta, Georgia is $50,727.

The average hourly rate of a(n) Call Center/Customer Service Trainer in Atlanta, Georgia is $24.39.

The average bonus of a(n) Call Center/Customer Service Trainer in Atlanta, Georgia is $1,015.00.

Job Description:

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees. Assists in program development when there are new products and/or services. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies. Formulates teaching outline and determines instructional methods. Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Tests trainees to measure progress and to evaluate effectiveness of training. Reports individuals’ progress and identifies additional training needs. Less

Develops, modifies, implements, and conducts training program to ensure effectiveness of programs delivered to call center/customer service personnel. Trains employees on inbound and outbound calling, product knowledge, customer service skills, sales techniques, as well as refresher trainings for existing employees.... More

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Results for Call Center/Customer Service Trainer in Atlanta, Georgia

Trainer - Atlanta, GA

Gas South

Customer Care Center REPORTS TO:. Depending on call volume may be required to assist with Customer Care calls. Operations Manager – Customer Care....

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Training Manager - Kennesaw, GA

Alorica

Conducts trainer observations and monitors trainer and trainee performance. Extensive experience (7+ years) in a call center environment, including a minimum of...

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Supervisor Contact Center - Alpharetta, GA

Delta Dental

Two plus years of contact center or other customer service experience. Resolves complex customer service issues and ensure appropriate follow through....

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Customer Support Manager - Atlanta, GA

Samsung Electronics America

Call center experience desired but not required. Drive call quality improvement by performing weekly random calls audit and analysis....

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Customer Support Manager - Atlanta, GA

Samsung

Call center experience desired but not required. Drive call quality improvement by performing weekly random calls audit and analysis....

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