Customer Service Manager Salary in Alexandria, Virginia

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Average Salary for Customer Service Manager in Alexandria, Virginia

The average salary of a(n) Customer Service Manager in Alexandria, Virginia is $96,891.

The average hourly rate of a(n) Customer Service Manager in Alexandria, Virginia is $46.58.

The average bonus of a(n) Customer Service Manager in Alexandria, Virginia is $6,579.00.

Job Description:

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... More

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Results for Customer Service Manager in Alexandria, Virginia

Customer Service Manager - Arlington, VA

National Capitol Contracting (NCC)

Customer Service Manager. Our fast growing and client-focused company is looking for a full-time Customer Service Manager to maintain and support a newly...

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Ability to diplomatically handle customer service issues. Send written quotes, book appointments.Prepare bank deposits;...

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Operations Manager - Alexandria, VA

EscapeQuest

Manager customer support. Communication and Customer Service*. 5+ years in customer service. Handle customer complaints and ensure high level of customer...

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Urban Planner II - Permit Center - Alexandria, VA

City of Alexandria, VA

This position is part of the Land Use Services Division and rotates coverage at the Planning and Zoning counter located in the Multi-Agency Permit Center to...

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Customer Service Manager - Government Experience Preferred - Springfield, VA

HR Contempo

Describe the customer service problem resolution in the workflow for effective resolution for the team. Customer Service Management:....

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