Average Base Salary in National Average - U.S., U.S. National Average
$81,053
=
National Average Base Salary
Currency in United States Dollars
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Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... [+] More
Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Typically reports to director level and may have supervisory positions reporting to this position.
Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. [-] Less
Salary Data: National Average - U.S., U.S. National Average
Percentile
Base
Bonus
Benefits
Total
16.7
62,719
4,076
9,533
76,328
50
81,053
5,268
12,320
98,641
66.7
112,988
7,344
17,174
137,506
Salary Data: United States National Average
Percentile
Base
Bonus
Benefits
Total
16.7
62,719
4,076
9,533
76,328
50
81,053
5,268
12,320
98,641
66.7
112,988
7,344
17,174
137,506
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Data reported by the US Department of Labor Occupational Employment Statistics Prevailing Wage Rates for use in H-1B estimates made after 2005 have been enhanced with two calculated columns: Level 2 and Level 3. As of March 28, 2005, new ETA 9089 rules call for surveys to provide at least 4 levels of wages. The Consolidated Appropriations Act, 2005 amended Section 212(p) of the INA, 8 U.S.C. 1182(p), to provide that: The wage required to be paid pursuant shall be 100 percent of the prevailing rates and Where the Secretary of Labor uses, or makes available to employers, a governmental survey to determine prevailing wage, such survey shall provide at least 4 levels of wages commensurate with experience, education, and the level of supervision. Where an existing government survey has only 2 levels, 2 intermediate levels may be created by dividing by 3 the difference between the two levels offered, adding the quotient thus obtained to the first level, and subtracting that quotient from the second level. SalaryExpert’s calculations are shown below:
For Use In
Type
Annual Mean
Level 1 (I)
Level 2
Level 3
Level 4 (II)
2007-2008 OES
4
30,400
N/A
N/A
N/A
N/A
2008-2009 OES
4
31,040
N/A
N/A
N/A
N/A
2009-2010 OES
4
31,790
N/A
N/A
N/A
N/A
The above values are to be used (ed. note: for prevailing wage submissions) except for nonprofits, colleges and universities, college and university operated federally funded research and development centers, and certain research agencies.
