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The graph below is a comparison of Top Call Center Executive in 10 different States, as provided by the free SalaryExpert® Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Top Call Center Executive:
Directs and oversees the organization's call center operations. Develops policies and procedures related to call center operations.

Analyzes call center operations and ensures that call center runs efficiently while generating the highest level of revenue possible per individual. Establishes and deploys... [+] More

Top Call Center Executive:
Directs and oversees the organization's call center operations. Develops policies and procedures related to call center operations.

Analyzes call center operations and ensures that call center runs efficiently while generating the highest level of revenue possible per individual. Establishes and deploys product and/or service standards and guidelines. Develops measures and operations metrics to analyze call center performance. Analyzes and interprets information gathered from call center metrics. Develops, implements, and evaluates sales and/or service strategies for the call center. Collaborates with the IT Department to ensure a secure, stabile infrastructure to support the call center. Interfaces with Sales and Marketing Departments to drive additional call center business. Collaborates with HR to develop strategies to attract and retain motivated and effective call center staff. (Source: eDOT Job Description) [-] Less

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