Search:   Job     City    State    Years Experience    Hourly Rate    Bonus    Benefits    Certification    Change Country  

The graph below is a comparison of Supervisor Help Desk in 10 different States, as provided by the free SalaryExpert® Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Supervisor Help Desk:
Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and... [+] More

Supervisor Help Desk:
Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps. Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel.

Aids in developing procedures for finding and resolving problems with computer products and services. Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem. Supervises activities including, but not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user-training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using hand tools. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. (Source: eDOT Job Description) [-] Less

Choose different location

Help Desk Supervisor, Computer Help Desk Supervisor, IT Help Desk Supervisor, Help Desk Manager, Help Desk Analyst, Temporary Help Sales Representative, Help Desk Representative, Temporary Help Referral Clerk, Computer Help Desk Representative, Help Desk Coordinator, Front Desk Supervisor, Test Desk Supervisor, Coordinator Help Desk, IT Help Desk Representative, Representative Help Desk

View all job titles