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The graph below is a comparison of salary data for 10 jobs in State College, Pennsylvania, as provided by the free SalaryExpert® Salary Report and Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Top E-Care Executive:
Leads and oversees all aspects of... [+] More

Top E-Care Executive:
Leads and oversees all aspects of Web-based customer service operations. Researches and implements technology to enhance the web customer service experience. Defines E-Care strategic goals and objectives. Directs the daily online operations relating to E-Care and oversees key performance drivers and resulting operating metrics.

Combines traditional customer support techniques with Web-based interactive support to successfully attract and retain customers. Collaborates with product teams to understand upcoming service innovations and integrates them into online support materials as they are launched into the marketplace. Assesses customer needs and desires and ties them into specifications for new or enhanced online offerings with techniques for measurement and evaluation. Determines appropriate metrics and key performance indicators to measure performance to goals. Increases the percentage of customer self-service transactions as a ratio of total customer transactions while providing the highest level of quality service to customers. Stays abreast of the usage of online content and utilities and remains aware of prominent call center issues to ensure that online visitors are finding the most helpful information through the quickest and easiest pathway. (Source: eDOT Job Description) [-] Less

A renter's cost of living for someone making $99,719 in State College, Pennsylvania is 93.9% of the US National Average. For more information, or to compare cost of living data between two cities, click here.

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Chief Executive Officer, Controller, Top Corporate, e-Commerce Top Officer, Executive Vice President, Top Administrative Officer, Top Advertising Officer, Top Auditor, Top Circulation Officer, Top Construction Officer, Top Credit Officer, Top Customer Service Officer, Top Editorial Officer, Top Engineering Officer, Top Environmental Officer, Top Estimating Officer, Top Financial Reporting Executive, Top Government Affairs Officer, Top Industrial Plant Officer, Top Investor Relations Executive, Top IT Officer, Top Labor Relations Officer, Top Legal Officer, Top Long-Range Planning Executive, Top Marketing Officer, Top Merchandising Officer, Top Merchandising Planner, Top Mergers & Acquisitions Executive, Top Product Development Officer, Top Public Relations Officer, Top Purchasing Officer, Top Quality Control Executive, Top Real Estate Officer, Top Regulatory Affairs Executive, Top Research Officer, Top Risk Management Executive, Top Supply Chain Management Executive, Top Tax Corporate Officer, Top Transportation Officer, Top Treasurer Corporate, Top Surgeon, Account Executive Advertising, Lobbyist Top, Top Government Sales Executive, Top Sales Officer, Executive Assistant, Executive Secretary, Plastic Top Assembler, Government Affairs Top Executive, Human Resources Top Executive

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