Service Order Clerk: Receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company.
Enters information, such as name, address, article to be repaired, or service to be rendered. Prepares work orders and distributes to service crews. Schedules service calls and dispatches service crews. Calls or writes customers to ensure satisfactory performance of service. Keeps record of service calls and work orders. May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio-telephone equipment. (Source: eDOT Job Description) [-] Less
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