Sales Order Supervisor: Supervises and... [+] More
Sales Order Supervisor: Supervises and coordinates activities of personnel receiving customer purchasing orders for products, merchandise, and services by telephone, mail, or in person. Overesees preparation of orders, pricing, and quotations to customers. Supervises preparation of customers' bills and invoices and reconciliation with accounts receivable ledgers.
Evaluates order-taking performance, monitoring order-taking personnel, and assists in responding to customer inquiries and complaints. Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer. Reviews completed orders for errors or omissions. Trains order personnel in order-taking procedures and customer-relations techniques, and advises personnel of new or revised information on products or merchandise, such as product capability, pricing, credit, warranties, and shipping. (Source: eDOT Job Description) [-] Less
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