Customer Service Representative Instructor: Instructs Customer... [+] More
Customer Service Representative Instructor: Instructs Customer Service Representatives on company policies, systems, and routines for handling customer service requests, following prescribed training program, and conducts classroom and on-the-job training. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls.
(Source: eDOT Job Description) [-] Less
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