Search:   Job     City    State    Years Experience    Hourly Rate    Bonus    Benefits    Certification    Change Country  

The graph below is a comparison of Customer Service Team Leader in 10 different States, as provided by the free SalaryExpert® Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Customer Service Team Leader:
Acts as a Lead for the Customer Service function by setting goals, monitoring results, appraising performance, and providing counseling, training, and coaching to foster improved performance. Performs standard customer service duties and account management on select key customer accounts.

Answers incoming... [+] More

Customer Service Team Leader:
Acts as a Lead for the Customer Service function by setting goals, monitoring results, appraising performance, and providing counseling, training, and coaching to foster improved performance. Performs standard customer service duties and account management on select key customer accounts.

Answers incoming customer service telephone calls and gathers information from the caller to identify customer's needs. Investigates and attempts to resolve customer issues. Dispatches appropriate personnel as needed. Utilizes a computer system to research and resolve inquiries and logs customer calls. Updates computer system as necessary. Schedules appointments with customers as necessary. Collaborates with billing agent staff on customer related issues. Follows up with customers by telephone as necessary. Investigates and resolves problems escalated through lower level staff. Escalates more complex issues to Supervisor/Manager as necessary. (Source: eDOT Job Description) [-] Less

Choose different location

Home Care Team Manager, Production Team Leader, Home Care Team Leader, SAP Team Leader, Quality Assurance Team Leader, Team Leader

View all job titles