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The graph below is a comparison of Customer Relations Representative in 10 different States, as provided by the free SalaryExpert® Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Customer Relations Representative:
Interacts with and handles organization's contact with its customers using both proactive and reactive methods, adhering to a combination of policies, processes, and strategies implemented by the organization to unify its customer interaction. Masters and utilizes professional conflict resolution and... [+] More

Customer Relations Representative:
Interacts with and handles organization's contact with its customers using both proactive and reactive methods, adhering to a combination of policies, processes, and strategies implemented by the organization to unify its customer interaction. Masters and utilizes professional conflict resolution and interpersonal communication skills to address and resolve customer issues. Provides technical knowledge in regards to the product or service of the organization. Ensures a superior customer experience which is measured through quality monitoring that fully supports the organization's promises, including retaining and building customer loyalty. Recognizes and acts on organization's behalf to capture customers' feedback.

Inputs all customer contact information into departmental database using a consistently accurate approach. Maintains a database of all customer information and interaction, and generates summary reports, identifying and logging critical or reoccurring customer service issues. Deescalates customer issues while remaining empathetic in tone and demeanor. Researches and resolves complex customer concerns, acting as a customer advocate. Provides accurate information to both internal and external customers, being an expert on organization policies and procedures. Maintains a strong working relationship with customers, including vendors. Provides call support to the customer service areas as needed. Achieves all stated effectiveness and efficiency metrics including schedule adherence, quality of service, and call logging compliance. Initiates and maintains professional verbal communication within the department and across the business. Conveys information to internal business partners via established processes. Demonstrates organization's purpose, values, and behaviors in daily interactions. (Source: eDOT Job Description) [-] Less

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