Correspondent: Conveys information to customers, formulating response and replying to customers or other interested parties regarding such items as requests for merchandise, merchandise exchange or returns, damage claims, credit information, delinquent accounts, incorrect billing, unsatisfactory service, or to request information. Reads incoming correspondence and uses information received to formulate reply.
Operates word processor or computer to prepare correspondence or to complete form letters, or records reply for transcription. May route correspondence to other departments for reply. May keep files of correspondence sent, received, or requiring further action. May process orders, prepare order forms, and check progress of orders. (Source: eDOT Job Description) [-] Less
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