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Average Salary
Updated: 05/19/2013
Call Center Traffic & Scheduling Analyst:
Monitors and analyzes various... [+] More
Call Center Traffic & Scheduling Analyst:
Monitors and analyzes various real-time production performance measurements in call centers. Provides immediate feedback to department supervision and management concerning traffic variances. Determines daily staffing requirements, analyzes call volume trends, and forecasts future requirements to efficiently and profitably staff the call centers.
Ensures that the call center meets department goals through the analyzing of various traffic measurements. Reports call center performance through the production of reports. Prepares schedules to meet traffic requirements. Monitors call center agent activity and real-time call traffic. Monitors agents' real-time activity and intervenes when appropriate. Provides and makes recommendations for training opportunities by analyzing volume of calls per skill and agent availability. (Source: eDOT Job Description) [-] Less
Cost of Living Data
A renter's cost of living for someone making $55,306 in Bucyrus, Ohio is 92% of the US National Average. For more information, or to compare cost of living data between two cities, click here.
View "Call Center Traffic & Scheduling Analyst" salary data for other cities in Ohio