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The graph below is a comparison of salary data for 10 jobs in Bel Air, Maryland, as provided by the free SalaryExpert® Salary Report and Salary Calculator. If you are a professional who requires compensation survey data for your work please consult ERI Economic Research Institute's Salary Assessor.

Technical Support Manager:
Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and... [+] More

Technical Support Manager:
Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.

Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget. (Source: eDOT Job Description) [-] Less

A renter's cost of living for someone making $111,159 in Bel Air, Maryland is 107.8% of the US National Average. For more information, or to compare cost of living data between two cities, click here.

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Research & Development Manager (Non-Technical), Research & Development Manager (Technical), Technical Publications Manager, Research & Development Supervisor (Non-Technical), Research & Development Supervisor (Technical), Technical Writers Supervisor, User Support Analyst Supervisor, Librarian Technical, Technical Editor, Technical Training Coordinator, Sales Representative (Semi-Technical Products), Computer Technical Support Specialist, Library Technical Assistant, Technical Illustrator, Technical Writer, Arch Support Technician, Technical Support Assistant, Technical Support Engineer, IT Technical Support Specialist, Technical Support Specialist

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