Assists customers to select and purchase specified merchandise. Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty in post exchange. Takes orders... [+] More

Assists customers to select and purchase specified merchandise. Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty in post exchange. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices layaway clerk. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area information clerk. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs. May act as wedding consultant. [-] Less

Negotiates purchase and sale of foreign exchange drafts on foreign exchange market and calculates US dollar equivalents. Maintains bank's balances on deposit in foreign banks to ensure foreign exchange position, and negotiates prices at which such exchanges shall be purchased... [+] More

Negotiates purchase and sale of foreign exchange drafts on foreign exchange market and calculates US dollar equivalents. Maintains bank's balances on deposit in foreign banks to ensure foreign exchange position, and negotiates prices at which such exchanges shall be purchased and sold, based on demand, supply, and stability of currency. Determines foreign exchange rates, referring to international bank market rate.

Establishes local rates based upon international bank rates, size of transaction involved, stability of market, and bank's balances available to fund customer requirements. Adjusts deposit balances with foreign banks. May direct foreign exchange personnel in transactions relating to international monetary business. [-] Less

Keeps records of bank's funds on deposit (position) in foreign Banks that may involve bank's balances on deposit in foreign banks, outstanding (future) purchase and sales contracts, and undelivered items. Lists totals in holdover register and posts net balances to... [+] More

Keeps records of bank's funds on deposit (position) in foreign Banks that may involve bank's balances on deposit in foreign banks, outstanding (future) purchase and sales contracts, and undelivered items. Lists totals in holdover register and posts net balances to daily position reports to determine new position. Checks records to determine when balances need replenishing. Computes net balances and informs trading personnel.

May answer inquiries regarding foreign exchange trading regulations. May assist trading personnel in preparing monthly revaluation of foreign currency accounts. May compare current and previous balance sheets to eliminate double-posting to transactions and verification of limits. May quote established conversion rates for bank branch staff and customers. [-] Less

Directs employees,... [+] More

Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers. Oversees the investigation of complaints, such as those concerning rates or service in connection with any product or service offered. Plans, formulates customer service policies, and directs and coordinates the company's customer service activities, assisting the Customer Service Top Officer.

Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements, actions of subordinates to ensure settlements are made correctly. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. May provide administrative support to sales activities, which may include, but are not limited to, processing customers orders, supplying price quotations, supplying product information, keeping sales statistics, and other related activities. [-] Less

Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization.

Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops... [+] More

Directs customer service staff and activities, and plans, develops, and establishes policies and objectives of customer service in accordance with objectives of organization.

Confers with organization officials to assure customer service objectives are in concert with business plans and objectives. Develops organizational customer service policies and coordinates related functions. Directs and coordinates customer service programs and activities. Explains firm's customer service programs and how use of programs can promote customer relations and sales. Directs employees engaged in customer service who may provide product support, investigate, evaluate, and settle complaints and other related programs. Directs customer service employees concerning products, rates or service in connection with products or services offered. Analyzes reports of findings and recommends response to customer service issues considering nature and complexity of the issue. Directs the activities and actions of subordinates to ensure customer service issues are handled correctly. Authorizes retention of data and preparation of documents. Prepares activity reports for evaluation by management. [-] Less

Assists customers to select and purchase specified merchandise. Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty in post exchange. Takes orders... [+] More

Assists customers to select and purchase specified merchandise. Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty in post exchange. Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs. Prepares special order worksheet. Keeps record of services in progress. Notifies customer when service is completed and accepts payment. Keeps records of items in layaway, receives and posts customer payments, and prepares and forwards delinquent notices layaway clerk. Issues temporary identification cards from information on military records. Approves customer's checks and provides check cashing service according to exchange policy. Answers customer's telephone, mail, and in-person inquiries and directs customers to appropriate sales area information clerk. Resolves customer complaints and requests for refunds, exchanges, and adjustments. Provides customers with catalogs and information concerning prices, shipping time, and costs. May act as wedding consultant. [-] Less

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature... [+] More

Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Manages workers who investigate complaints, such as those concerning rates or service. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.

Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds. Interprets company policy to employees and enforces company policy and practices. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May recruit, hire, train staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. [-] Less

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those... [+] More

Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. Advises workers on investigating complaints or concerns, such as those concerning rates or service in connection with any product or service offered.

Reviews reports of findings and recommends response to customer issues, considering nature and complexity of issues, requirements, and actions of subordinates to ensure settlements are made correctly and satisfactorily. Maintains equipment level and type sufficient to accomplish objectives. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries. Ensures compliance with established customer service policies and procedures. Recommends and implements new procedures. May receive, investigate, evaluate, and settle complaints and claims of customers. May explain to customer, by telephone or letter, action taken on complaint, or may follow up with customer to see that resolution was satisfactory. [-] Less

Advises on and teaches training classes in operation of switchboard and teletype equipment. Illustrates mechanical construction and operation of switchboards and demonstrates procedures for receiving and completing incoming and interoffice calls. Evaluates operators handling calls and recommends methods to improve service. Analyzes traffic loads and conducts studies to determine equipment needs. Keeps records of equipment in subscribers' establishments.

Assists with the operations of a post office by performing any combination of the following tasks. Issues money orders. Registers and insures mail and computes mailing costs of letters and parcels. Sells postage stamps, postal cards, and stamped envelopes. Places... [+] More

Assists with the operations of a post office by performing any combination of the following tasks. Issues money orders. Registers and insures mail and computes mailing costs of letters and parcels. Sells postage stamps, postal cards, and stamped envelopes. Places mail into pigeonholes of mail rack, or into bags, according to state, address, name of person, organization, or other scheme. Examines mail for correct postage and cancels mail, using rubber stamp or canceling machine. Weighs parcels and letters on scale and computes mailing cost based on weight and destination. Records daily transactions. Receives complaints concerning mail delivery, mail theft, and lost mail, completes and routes appropriate forms for investigation. Answers questions pertaining to mail regulations or procedures. Posts circulars on bulletin board for public information; distributes public announcements; and assists public in complying with other federal agency requirements, such as registration of aliens. May drive motorcycle or light truck to deliver special delivery letters. May be employed in remote retail store contracted by post office to provide postal services and be designated contract-post-office clerk. [-] Less