Directs and coordinates activities of departmental personnel engaged in investigating regulated activities to ensure compliance with federal, state, or municipal laws, utilizing knowledge of agency's purposes, rules, regulations, procedures, and practices

reviews agency's current work load status, schedules, and individual personnel... [+] More

Directs and coordinates activities of departmental personnel engaged in investigating regulated activities to ensure compliance with federal, state, or municipal laws, utilizing knowledge of agency's purposes, rules, regulations, procedures, and practices

reviews agency's current work load status, schedules, and individual personnel assignments and expertise to establish priorities and to determine ability to accept and complete future commitments. Assigns specific duties to inspectors or investigator either directly or through subordinate supervisors. Reviews work reports, papers, rulings, and other records prepared by subordinate personnel for clarity, completeness, accuracy, and conformance with agency policies. Routes approved reports and records to designated individuals, such as director, regulatory agency for action or for information. May participate in or make initial or advanced level investigations, tests, or rulings. May testify in court or before control or review board. May be required to be certified in designated speciality area. May be designated according to function or agency as business regulation investigator; child day care program supervisor; feed inspection supervisor; insurance licensing supervisor; meat and poultry specialist supervisor; petroleum products district supervisor; poultry specialist supervisor; public utilities complaint analyst supervisor. [-] Less

Assesses telephone requests for police services and monitors alarm systems to determine urgency of requests and need to dispatch patrol car. Talks with telephone caller to obtain information and respond to requests for police services. Evaluates information received to determine... [+] More

Assesses telephone requests for police services and monitors alarm systems to determine urgency of requests and need to dispatch patrol car. Talks with telephone caller to obtain information and respond to requests for police services. Evaluates information received to determine if patrol car should be dispatched immediately, dispatched on delayed basis, or if situation can be resolved without patrol car being dispatched. Observes light and sound signals on wall panel to monitor alarm systems of Fire Department, private protective agencies, citizen band radio, city hall, or other buildings. Relays information to Dispatcher, Radio when patrol car is to be dispatched. [-] Less

Supervises and coordinates activities of workers engaged in receiving telephone requests for police services. Supervises work of complaint evaluation officer. Confers with workers to resolve problems when decision involving procedure or action to be taken is questionable. Performs other duties as described under supervisor.

Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing. Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to customer-complaint clerk for action. Advises subordinates on handling difficult... [+] More

Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing. Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to customer-complaint clerk for action. Advises subordinates on handling difficult customer complaints, or may handle complaint personally. Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints. May explain to customer by telephone or letter action taken on complaint. May follow up with customer to see that complaint was satisfactorily resolved. May be designated according to type of problem. Performs other duties as described under supervisor. [-] Less

Supervises and... [+] More

Supervises and coordinates activities of workers engaged in maintaining building utility systems, such as electrical wiring and control systems, heating, air conditioning, ventilating, water supply, steam generating, and related pipe systems. Studies production schedules and estimates worker-hour requirements for completion of job assignment.

Interprets company policies to workers and enforces safety regulations. Interprets specifications, blueprints, and job orders to workers and assigns duties. Establishes or adjusts work procedures to meet deadlines. Recommends measures to improve production methods, equipment performance, and quality. Suggests changes in working conditions and use of equipment to increase efficiency. Analyzes and resolves work problems, or assists workers in solving work problems. Initiates or suggests plans to motivate workers to achieve work goals. Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures. Maintains time and production records. May train new workers. May estimate, requisition, and inspect materials. May confer with other supervisors to coordinate activities of individual departments. May confer with workers' representatives to resolve grievances. May set up machines and equipment. May compile reports of cost of completed work. May inspect systems to determine preventative maintenance needs. May supervise workers engaged in maintaining and repairing processing equipment and machinery. May supervise workers engaged in maintaining buildings and grounds. [-] Less

Inspects and locates cause of defective electric service on customer's premises and repairs wiring and connections

examines interior wiring, switches, fuses, circuit breakers, light sockets, and connections to appliances to detect irregularities or defects. Repairs or replaces defective or worn parts.... [+] More

Inspects and locates cause of defective electric service on customer's premises and repairs wiring and connections

examines interior wiring, switches, fuses, circuit breakers, light sockets, and connections to appliances to detect irregularities or defects. Repairs or replaces defective or worn parts. Tests voltage on wire to meter to determine overload or underload voltage tester and recommends new wiring arrangement to correct inadequacies. Examines and repairs broken lines from distribution pole to building or requests line repairer or trouble shooter ii to examine and repair connections and outside wiring if trouble cannot be located within building. May make minor repairs to appliances and report major defects to electrical-appliance servicer. [-] Less

Sells utilities, such as electricity, water, sewerage and refuse systems, integrated utilities, and sanitary services, to new or existing customers in assigned area or territory. Creates prospect list and gets new accounts. Calls on and interacts directly with potential, new,... [+] More

Sells utilities, such as electricity, water, sewerage and refuse systems, integrated utilities, and sanitary services, to new or existing customers in assigned area or territory. Creates prospect list and gets new accounts. Calls on and interacts directly with potential, new, and existing customers or clients to present information and explain available services offered, utilizing persuasive sales techniques.

Calculates and quotes prices. Answers all questions concerning utility services, with appropriate referrals where required. Analyzes and determines customers' utility service needs, recommends service(s) best suited for them, and prepares and presents proposals to sell services that address those needs. Prepares forms or agreements, closes transactions, and secures sales. Establishes professional customer relationships with appropriate customer personnel. Submits time and expense reports to management. Investigates service warranty claims to ensure resolution within organization policies. Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management. Keeps informed of new services and changes that might affect services offered. Keeps informed of company contract procedures and service prices. May work with appropriate internal departments to obtain support and assistance in meeting customers' needs. [-] Less

Drafts and draws up specifications and instructions for installation of voltage transformers, overhead or underground cables, and related electrical equipment used to conduct electrical energy from transmission lines or high-voltage distribution lines to consumers. Uses principles and theories of science,... [+] More

Drafts and draws up specifications and instructions for installation of voltage transformers, overhead or underground cables, and related electrical equipment used to conduct electrical energy from transmission lines or high-voltage distribution lines to consumers. Uses principles and theories of science, engineering, and mathematics to solve technical problems. Examines work order request to determine type of service, such as lighting or power, demanded by installation. Prepares rough sketch of location after visiting site of proposed installation. Work is more limited in scope and more practically oriented than that of engineers.

Takes measurements, such as street dimensions, distances to be spanned by wire and cable, or space available, in existing buildings and underground vaults that affect installation and arrangement of equipment. Estimates materials, equipment, and incidentals needed for installation. Draws master sketch showing relation of proposed installation to existing facilities. Makes other drawings, such as those pertaining to wiring connections or cross sections of underground cables, as required for instructions to installation crew. Consults power distribution engineer on difficulties encountered. May draft sketches to scale. May estimate labor and material costs, using price lists and records on previous projects. May inspect completed installation of electrical equipment and related building circuitry to verify conformance with specifications. May prepare specifications and diagrams for installation of gas distribution pipes owned by gas-electric utility. [-] Less

Examines shoes returned by customers and distributes shoes for repair

examines shoes to determine repairs required and responsibility for repair charges. Writes work order, specifying repairs to be made. Carries shoes with work orders to worker or department responsible for repair. May contact customers by mail or telephone to give or obtain information regarding complaints and repairs.

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company... [+] More

Examines and responds to customer complaints about merchandise, service, billing, or credit rating. Checks records, such as bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, such as billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors. Notifies customer and designated personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, or adjustment of customer's bill. May recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May examine merchandise to determine accuracy of complaint. May follow up on recommended adjustments to ensure customer satisfaction. May key information into computer to obtain computerized records. May trace missing merchandise and be designated tracer clerk. May investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated over-short-and-damage clerk. May be designated according to type of complaint adjusted as bill adjuster; merchandise-adjustment clerk; service investigator. [-] Less