Interacts with customers... [+] More

Interacts with customers by phone or in person to provide customer service for personal lines of insurance and ensure the best service possible. Answers customers' questions regarding product or service. Converses with customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance.

Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May visit customer premises to obtain order or resolve customer problems. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency. [-] Less

Interacts with customers... [+] More

Interacts with customers by phone or in person to provide customer service for personal lines of insurance and ensure the best service possible. Answers customers' questions regarding product or service. Converses with customers to obtain information and explain available services. Receives and processes orders, provides information concerning pricing, changes in service, and discontinuance.

Investigates and corrects errors, following customer and company records. Adjusts complaints concerning billing or services rendered. Refers complaints of service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May visit customer premises to obtain order or resolve customer problems. May solicit sale of new or addition services or product. May obtain credit records from credit reporting agency. [-] Less

Examines individual applications for insurance to evaluate degree of risk involved and accepts applications, following company's underwriting policies. Checks such documents as application form, inspection report, insurance maps, and medical reports to determine degree of risk from such factors as... [+] More

Examines individual applications for insurance to evaluate degree of risk involved and accepts applications, following company's underwriting policies. Checks such documents as application form, inspection report, insurance maps, and medical reports to determine degree of risk from such factors as applicant's financial standing, age, occupation, accident experience, and value and condition of real property.

Audits company records to ascertain amount of insurance in force on single risk or group of closely related risks, and ascertains possibility of losses due to catastrophe or excessive insurance. Declines risks that are too excessive to obligate company. Dictates correspondence for field representatives, medical personnel, and other insurance or inspection companies to obtain further information, quote rates, or explain company's underwriting policies. When risk is excessive, authorizes reinsurance, or when risk is substandard, limits company's obligation by decreasing value of policy, specifying applicable endorsements, or applying rating to ensure safe and profitable distribution of risks, using rate books, tables, code books, and other reference material. Typically workers who underwrite one type of insurance do not underwrite others and are designated according to type of insurance underwritten. [-] Less

Interacts with banking patrons to provide information and individualized customer service, including financial planning, loan processing, and other services. Prepares various types of new accounts and gives customer service on existing accounts. Assesses and okays overdrafts and checks for cashing.... [+] More

Interacts with banking patrons to provide information and individualized customer service, including financial planning, loan processing, and other services. Prepares various types of new accounts and gives customer service on existing accounts. Assesses and okays overdrafts and checks for cashing. This position has more responsibilities than the customer service representative and is less specialized than a financial sales representative.

Provides financial planning services to banking customers, including investment, estate, and retirement planning. Assists loan applicants by explaining products, interest rates, and terms of mortgage or installment loans. Processes loan documentation by analyzing financial and credit information, and transmits crucial information to underwriting for verification and booking. Performs and schedules loan closings. Assists co-workers in analyzing and evaluating credit information on loan applications. Sells and cross-sells full range of banking products to new and existing customers. Contributes to business development program by performing duties attached to assigned accounts. Possesses thorough familiarity with products and services available to bank customers. [-] Less

Sells personal services, such as dating services, costume or tuxedo rental, massage services, baby sitting, escort services, and valet parking, to new or existing customers in assigned area or territory. Creates prospect list and gets new accounts. Contacts and interacts... [+] More

Sells personal services, such as dating services, costume or tuxedo rental, massage services, baby sitting, escort services, and valet parking, to new or existing customers in assigned area or territory. Creates prospect list and gets new accounts. Contacts and interacts directly with potential, new, and existing customers or clients to present information and explain available services offered, utilizing persuasive sales techniques.

Calculates and quotes prices. Answers all questions concerning personal services, with appropriate referrals where required. Analyzes and determines customers' personal service needs, recommends service(s) best suited for them, and prepares and presents proposals to sell services that address those needs. Prepares forms or agreements, closes transactions, and secures sales. Establishes professional customer relationships with appropriate customer personnel. Submits time and expense reports to management. Investigates service warranty claims to ensure resolution within organization policies. Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management. Keeps informed of new services and changes that might affect services offered. Keeps informed of company contract procedures and service prices. May work with appropriate internal departments to obtain support and assistance in meeting customers' needs. [-] Less

Buys and picks merchandise for department store customers, according to mail or telephone requests. Examines merchandise of wholesale establishments or other department stores and purchases items which are out-of-stock or not carried by the store. Records and processes mail orders and merchandise returned for exchange. May escort customer through store.

Visits agents, tie line customers, and private wire patrons to demonstrate to employees use and operation of telegraph equipment and facilities

demonstrates use of telegraph equipment and operating procedures. Explains rates and company services. Consults with customers concerning communication needs and... [+] More

Visits agents, tie line customers, and private wire patrons to demonstrate to employees use and operation of telegraph equipment and facilities

demonstrates use of telegraph equipment and operating procedures. Explains rates and company services. Consults with customers concerning communication needs and suggests methods of eliminating operational difficulties. Suggests modifications of customer's private wire switching equipment. Prepares written reports of services rendered to customers, including descriptions of difficulties encountered. Aids in development and preparation of operating procedures. [-] Less

Provides personal services to employer in private household. Purchases clothing and accessories. Maintains employer's clothes by brushing, cleaning, pressing, and mending. Sets out employer's clothing, and aids employer in dressing. Packs clothing for travel. Cleans employer's quarters. Prepares bath. Answers... [+] More

Provides personal services to employer in private household. Purchases clothing and accessories. Maintains employer's clothes by brushing, cleaning, pressing, and mending. Sets out employer's clothing, and aids employer in dressing. Packs clothing for travel. Cleans employer's quarters. Prepares bath. Answers telephone. Drives car to perform errands.

Mixes and services drinks. May prepare and serve refreshments. May shampoo and groom employer's hair, shave face, manicure nails, give body or facial massages, or apply cosmetics for employer. May change linens, and make employer's bed. [-] Less

Prepares lists of personal property owned by householders and merchants in assigned area to facilitate tax assessment, showing number and estimated value of taxable items designated in regulations.

Instructs Customer... [+] More

Instructs Customer Service Representatives on company policies, systems, and routines for handling customer service requests, following prescribed training program, and conducts classroom and on-the-job training. Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides. Listens to or takes recordings of trainees handling customer service calls to detect errors. Discusses errors and problems to improve techniques in handling calls. [-] Less