Coordinates and... [+] More

Coordinates and assigns work projects, such as converting to new hardware or software, and provides other technical support to employees in information processing departments. Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations. Recommends improvements in computer system. Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use. Trains workers in use of new software or hardware. Excludes paraprofessional positions.

Develops work goals and department projects. Designates staff assignments, establishes work priorities, and evaluates cost and time requirements. Reviews and tests programs written by programmer analysts or computer programmers to ensure that programs meet objectives and specifications. Consults with quality assurance analysts to ensure that program follows establishment standards. Modifies, tests, and corrects existing programs. Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Enters commands into computer to place programs in production status. Inactivates, individually or in combination with, each component of computer system, such as central processing unit, tape drives, and mainframe coolers. Tests computer system to determine criticality of component loss. Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment. Assists user to resolve computer-related problems, such as inoperative hardware or software. Trains workers in use of new software or hardware. Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software. Writes project reports and documentation for new or modified software and hardware. [-] Less

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates... [+] More

Plans, schedules, and directs the development and management of the organization's IT user support operations. Directs staff personnel who manage, supervise, and coordinate activities of employees engaged in training and supporting users, which include interpreting, analyzing, and/or solving computer problems.

Collaborates with computer analysts, programmers, and/or engineers to define software and equipment needs. Recommends and introduces new software and/or hardware products to users. Participates in the preparation of training and documentation materials, and oversees training for users on new software and/or hardware. Delegates work to subordinate managers and supervisors. Reviews and monitors department activities, and determines necessary changes for overall department improvement and efficiency. Assists programmers and user support staff in diagnosing nature of and solving technical software, hardware, and procedure problems. Establishes department work standards, and interprets policies, purposes, and goals of organization to subordinates. Develops and implements methods and procedures for monitoring department activities. Keeps current on new developments in information technology and on plans for future upgrades and organizational changes. [-] Less

Treats women during prenatal, natal, and postnatal periods. Evaluates patient, performing examination to ascertain condition, utilizing physical findings, laboratory results, and patient's statements as diagnostic aids. Determines need for modified diet and physical activities, and recommends plan.

Prescribes medication or surgery... [+] More

Treats women during prenatal, natal, and postnatal periods. Evaluates patient, performing examination to ascertain condition, utilizing physical findings, laboratory results, and patient's statements as diagnostic aids. Determines need for modified diet and physical activities, and recommends plan.

Prescribes medication or surgery if indicated. Delivers infant, and cares for mother for prescribed period of time following childbirth. Performs cesarean section or other surgical procedure as needed to preserve patient's health and deliver infant safely. May treat patients for diseases of generative organs. [-] Less

Manages research and... [+] More

Manages research and development staff and programs with improvement and cost reduction ideas and the introduction of products, processes, and services. Recommends potential of new, or ways to improve existing, products, processes, and services. Researches products, processes, and/or services of comparable competitors. Reviews and evaluates research results and makes appropriate recommendations to management. Research is not highly technical in nature and does not require advanced studies in engineering, science, or math.

Keeps management informed on progress of projects. Develops and monitors project budgets and schedules. Controls research expenditures within approved budget limitations. Reviews and evaluates research results. Prepares reports on progress and recommends the addition, expansion, or discontinuance of projects or programs. May recruit, hire, and train department staff, evaluate staff performance, and develop goals and objectives for staff. [-] Less

Manages, coordinates, and provides strategic planning of activities concerned with research and development of new or improved concepts, ideas, basic data on, and applications for organization's products, services, or ideologies including engineering research and development programs. Oversees the research, identification,... [+] More

Manages, coordinates, and provides strategic planning of activities concerned with research and development of new or improved concepts, ideas, basic data on, and applications for organization's products, services, or ideologies including engineering research and development programs. Oversees the research, identification, evaluation, and initial development of new products or services. Plans and formulates aspects of research and development proposals, such as objective or purpose of projects, applications that can be utilized from findings, cost of projects, and equipment and manpower requirements.

Reviews and analyzes proposals submitted to determine if benefits derived and possible applications justify expenditures. Submits proposals considered feasible to management for consideration and recommends allocation of funds from department budget. Monitors projects, such as preparation of records of expenditures and research findings, progress reports, and staff conferences in order to inform management of current status of each project. Reports revenue and profitability to upper management. Keeps current on competitors' products and services. May be responsible for the overall implementation of new products or services and/or improvement of existing products or services. May engage market research firms to perform studies. [-] Less

Manages and coordinates activities of workers engaged in preparation and layout of a technical publication and assures the quality and timely delivery of required material. Studies materials to determine the most effective form of presentation and number and type of... [+] More

Manages and coordinates activities of workers engaged in preparation and layout of a technical publication and assures the quality and timely delivery of required material. Studies materials to determine the most effective form of presentation and number and type of illustrations required, in accordance with specifications and accepted standards of composition, limitations of equipment, and available funds. Oversees activities of various media types that may include desktop publishing, documentation manuals and software, electronic publishing, illustrations, marketing materials and activities, repair guides and manuals, sales materials, software presentations, translations, users manuals, and related materials.

Coordinates technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-uses of products. Confers with production department managers to assist in specific classification of products from quality assurance position, report on new product or process technology of competitors, and to discuss new specifications required by customers. May direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products. Records, analyzes, and informs concerned personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims. Negotiates settlement of claims for which company is responsible, within limits prescribed by management. May survey potential markets to increase sales. [-] Less

Manages the technical services team that answers customers' technical or scientific questions regarding the operation or maintenance of a product or service. Directs and coordinates the activities of the team to ensure the provision of the best technical service possible.

Analyzes... [+] More

Manages the technical services team that answers customers' technical or scientific questions regarding the operation or maintenance of a product or service. Directs and coordinates the activities of the team to ensure the provision of the best technical service possible.

Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions. Ensures projects are technically complete and in line with customers' requested delivery. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Maintains goals and metrics for Technical Services Department. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Develops and implements plans to identify technologies and vendors able to achieve requirements. Initiates and implements continuous improvement projects that support multiple teams across all shifts. Leads change through development of people, systems, and processes that ensure improved business performance. Interprets company policy to employees and enforces company policy and practices. Analyzes department budget to identify budget needs and/or reductions. May allocate operating budget's funds. May authorize retention of data and preparation of documents for use during governmental or customer inquiries. May represent the company in regulatory negotiations, professional conferences, and other matters of strategic interest. May recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. [-] Less

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and... [+] More

Manages the resolution of technical issues for users of company products, including current and prospective clients, resellers, and professional product testing organizations. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.

Serves as a proactive liaison and support engineer to supervise level one support resolution and fix any escalated trouble tickets. Consults occasionally with users to understand and clarify their expectations of the products and communicate resolution steps and timelines. Creates and maintains a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs, and documentation improvement suggestions. Documents all user interaction, manages trends, and reports on staff utilization. Identifies and analyzes technical trends and provides appropriate feedback to Product Management and Engineering. Identifies potential sales leads through customer usage scenarios to Product Management and Sales. Designs, installs, configures, and maintains necessary lab environment required to support products through failure replication and stress testing. Coordinates support issues for account management with sales team. Provides regular reports for management that measure the effectiveness of the technical support function. Directs, supports, and motivates the support teams to provide the highest quality service. Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management and in accordance to the budget. [-] Less

Supervises employees engaged in research and development. Coordinates research and development activities to meet the organization's need for improvement, cost reduction, and introduction of new products and processes.

Reviews and evaluates research results and makes appropriate recommendations to manager. Develops reports... [+] More

Supervises employees engaged in research and development. Coordinates research and development activities to meet the organization's need for improvement, cost reduction, and introduction of new products and processes.

Reviews and evaluates research results and makes appropriate recommendations to manager. Develops reports on progress and recommends the addition, expansion, or discontinuance of projects. Assists in preparing department budget and schedules, and controls research expenditures within approved limitations. Analyzes and resolves work problems, or assists employees in solving work problems. May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. [-] Less

Supervises activities concerned with research and development of new and improved products, including engineering research. Plans and develops aspects of research and development proposals, such as objectives or purposes of projects, applications that can be utilized from findings, cost of... [+] More

Supervises activities concerned with research and development of new and improved products, including engineering research. Plans and develops aspects of research and development proposals, such as objectives or purposes of projects, applications that can be utilized from findings, cost of projects, and equipment and manpower requirements.

Reviews and analyzes results of research and submits proposals and recommendations to manager with identification and justification of benefits revised and expenditures of possible applications. Assists in developing and implementing methods and procedures for monitoring projects, such as preparation of records of expenditures and research findings, progress reports, and staff conferences, in order to inform management of current status of each project. Assists in preparing department budget and schedules, and controls research expenditures within approved limitations. [-] Less